In an ongoing effort to drive uptime and unmatched service to their customers, International Truck, IC Bus and their dealer networks worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.
To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds. Each diamond represents the dealers’ commitment to:
Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.
Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.
Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.
We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.
To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.
Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.