Awards and Recognitions
In 2002, Mike was honored as the recipient of the prestigious International Truck Dealer of the Year, which is awarded to one dealer from the company’s network of over 400 dealers in North America who exhibit the highest commitment to delivering best in class customer service.
In May 2003, Mike was selected as a Regional Finalist for the Ernst and Young Entrepreneur of the Year Award in Manufacturing, Distribution, and Construction category. Mike was one of two Mississippi finalists for the award.
In April 2005, Mike was named the American Truck Dealer/ Heavy Duty Trucking Magazine Truck Dealer of the Year. This is the industry’s highest and most respected award. The American Truck Dealer Association includes 2,357 dealers and the Truck Dealer of the Year is selected by Indiana University’s Kelley School of Business.
At the NACV Dealer Meeting in October 2019, International Trucks named WATERS within the top 3 performing dealer groups in the US.
In 2018, 2020, and 2021 IC Bus named WATERS as a Pursuit of Excellence dealer group. This award is presented to the top 8 dealer groups in North America that achieve the mutual overall strategies of increasing dealer sales, growing market share, progressing the IC Bus 2025 Vision, and community service.
Each dealership is also Diamond Edge certified. This certification is awarded to dealers who meet and exceed rigorous benchmarks set forth by International Trucks including accelerated service, a highly trained workforce, and parts availability.
Each WATERS dealership is Prestige Standard certified. This certification aims to support our shared vision of being the most customer-centric, capable, and aligned network in the industry. A set of 62 standards across 7 different functions of the business are measured. These functions include new truck sales, used truck sales, facilities, service, marketing, parts, and IC Bus.
Other awards include various product manufacturers Top Dealer and Top Sales Awards.
Pursuit of Excellence
In 2018 and 2020, IC Bus named WATERS Companies a Pursuit of Excellence dealer group. This award pays tribute to dealerships that demonstrate excellence in improving sales, market share and customer satisfaction throughout the year. WATERS also exceeded community service requirements that are necessary for eligibility. As a Pursuit of Excellence award recipient, WATERS prides itself in supporting its community while going above and beyond for our customers.
Circle of Excellence
WATERS Truck and Tractor Co. has earned International Truck’s Circle of Excellence Award 33 consecutive years. We are the only dealership in all of North America that can boast this achievement.
In 2017, 2018, 2019, and 2021 WATERS Companies was awarded the Presidential Award. This award is presented to the top 14 dealerships in North America that achieve the highest level of performance in terms of operating and financial standards, market representation, and most importantly, customer satisfaction. This award is the highest honor an International dealer principal can achieve from the company.
Prestige Standards is a certification program focused on enhancing our customers’ experience with the International Truck brand while improving our network’s capability to better serve our customers. The program supports our shared vision of being the most customer-centric, capable and aligned network in the industry.
Prestige Standards consists of 44 standards across 6 different functions of the business: New Truck Sales, Used Truck Sales, Parts, Service, Marketing and Facilities.
Diamond Edge Certification
Each WATERS dealership is a Diamond Edge certified location. This certification is awarded to dealers who meet and exceed rigorous benchmarks set forth by International Trucks including accelerated service, a highly trained workforce, and parts availability. This award was developed as part of an ongoing effort to drive uptime and offer unmatched service to our customers.
To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road. Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds. Each diamond represents the dealers commitment to the following key pillars:
- Continuous Improvement
- Un-paralleled Expertise
- Technology Adoption
- Maximum Uptime
- Repair Velocity